Each of our manufacturers have there own specific warranty that is availalble at the time of purchase.
This is a general overview that covers all the major points on them all. Each manufacturer warrants there product, in their original manufactured state, to be free from defects. There is also a lifetime guarantee against plank delamination. This is a replacement or exchange guarantee of defective products. Bamboo is a natural product, containing natural variations in color, tone, and grain. The manufacture cannot guarantee against natural variations in each plank, nor minor differences between sample and the color of the floor, once the floor has been installed. The installer is responsible for inspecting each plank for color, finish, size and other quality issues durring the installation process Should there be any defects, The manufacture will replace the defective planks.
The manufacture also offers a full twenty five year finish warranty for residential installations against wear through of the finish. The warranty wear-through period for commercial installations is two years. This warranty specifically excludes the following: 1. Mechanical problems such as indentation, scratches or surface damage caused by lack of proper maintenance; 2. Moisture problems such as dishwasher, tub or toilet overflow, or moisture migration from the cement foundation or under the home; 3. Material installed with obvious defects or unacceptable color variation; 4. Material exposed to rain or moisture on jobsites prior to installation 5. Buckling or cupping due to inadequate expansion space left around objects such as walls, fireplace hearths, and staircases. Accessories such as stair nosing and reducer are covered by a three year wear warranty for residential (one year for commercial) subject to the above exclusions.Should the finish wear through on any part of the floor, or the floor delaminates the manufacture will furnish material of the same type at no charge. None of the exclusions listed above must apply. The manufacture will make reasonable attempts to match the color and shade of the flooring, but as flooring is a natural product, The manufacture cannot guarantee a perfect match. Your bamboo flooring must be acclimated for 72 hours on the premises before the floor will be installed.
Additionally, the manufacture guarantees against all manufacturer defects prior to installation up to and including the appropriate acclimation period. The manufacture does not assume liability for damages or flooring performance failure resulting from and durring the installation process and installation that is not provided by us. We make no warranty and assumes no liability with respect to the cost of removal of defective products or installation of replacement products. The inspection period should act as the owners' opportunity to point out any defects other than delamination of planks or finish before installation.
California Bamboo Flooring does not guarantee the quality or workmanship performed by the DIY homeowner or any independent installer hired by you. It is highly recommended that the installer be a qualified hardwood flooring installer. We disclaim liability for any errors or improper conduct or workmanship that may occur during the installation of its products by an outside contractor.
